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Adult Day Care Center

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1. How do I register?

To register for our services you must make an appointment by calling the office at 954.883.5220

2. What are your program hours?

The City of Miramar Southcentral/Southeast Focal Point Adult Day Care Center hours are Monday through Friday from 7 a.m. to 6 p.m.

3. What if I live outside of your transportation service area?

You may be eligible to utilize Broward County Transit (TOPS) Paratransit. Applications are available here at the Southcentral/Southeast Focal Adult Day Care or by accessing the Broward County website at www.broward.org/BCT/Documents/Services/adaapp.pdf.

4. Is daily attendance required?

Adult day services are designed with clients and their families/caregivers in mind. Personalized attendance plans can be tailored for private pay clients private long term care insurance.

5. Do you offer a half day program?

Yes. The City of Miramar Southcentral/Southeast Focal Point Adult Day Care Center offers a half day program.

6. Do you provide meals?

Yes, we provide breakfast, lunch and an afternoon snack.

7. What are your fees?

The fee is $55 for a half day program and $70 for a full day program.

8. What if finding financial resources is a challenge?

Adult day services can be paid for by a variety of sources. Each payment source has its own unique requirements. Our Adult Day Care staff is available to address each individuals' unique situation.

9. Do you offer education support for caregivers?

Caregiver support and education is available either in a group setting or on an individual basis through one of our Social Workers.

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Blasting

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1. Where is the blasting taking place?

The blasting that has been experienced in our western communities is a result of blasting occurring in Miami-Dade County by several mining companies. The City of Miramar has not had any blasting occur within its boundaries since December 1999. The link below displays the general vicinity where the blasting is taking place.

2. Where do I file a complaint?

Blasting in Florida currently falls under the jurisdiction of the State Fire Marshal’s Office. To report blasting damages, please contact the Marshal’s Office at 850-413-3624. An appointment will be issued.

3. How can I obtain more information on blasting damage?

The State Fire Marshal’s Office has developed a Question and Answer Brochure concerning blasting. In addition, several sources are available concerning the effects of blasting. Blasting Brochure

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CED Building Division

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1. How long does it take to issue a permit?

It usually takes approximately 15 business days for residential projects, and 30 business days for commercial projects. We also have quick service permitting available for single discipline residential permits (e.g. roofing, windows, shutters, driveways, fences, A/C units, hot water heaters, service changes, minor electrical repairs) on Tuesdays, 7:30 AM - 10:30 AM.

2. How long does it take to issue a permit?

It usually takes approximately 15 business days for residential projects, and 30 business days for commercial projects. We also have quick service available for single structural residential permits (e.g. roofing, windows, shutters, driveways) on Tuesdays, 7:30 AM - 10 AM.

3. Where can I send my contractor registration or updates?

Please send ALL contractor registration and updates to Contractor Updates. 

4. How long does it take to issue a permit?

It usually takes between 3 - 5 business days for residential, and 15 business days for commercial projects. We also have quick service available for single structural residential permits (e.g. roofing, windows, shutters, driveways) on Tuesdays, 7:30 AM - 10 AM.

5. Can I schedule a time for my inspection?

Yes. Building Division Inspectors can be contacted from 7:30 AM - 8 AM on the morning of a scheduled inspection to get a window of time when the inspector will arrive at the job site, or to ask questions about the previous day’s inspections. Applicants can also call 4:30 PM - 5:30 PM to speak to inspectors at 954-602-3200. When calling, please use the following extensions:
- Electrical: 3212 or 3228
- Mechanical: 3214
- Plumbing: 3204
- Structural: 3209, 3215 or 3216 proper inspection extensions

6. Can I check the status of my Code Compliance Case online?

Not yet. This service is not available at this time but the City of Miramar is working to get this service online in the near future. To check the status of your Code Compliance Case, the following options are available:

- Call the Structural Plans Examiner at 954-602-3208
- You may also visit the Building Division counter at: 2200 Civic Center Place, Miramar, FL 33025 Code Compliance Case.

7. Can I schedule an inspection online?

Not yet. This service is not available at this moment, but the City of Miramar is working to get this service in the near future. Please call 954-602-3200 for more information.

8. Can contractors register during quick service?

No. Contractors are asked to register with the City of Miramar prior to coming for quick service. Please call 954-602-3200 for more information.

9. How do I contact inspectors to get a time frame on inspection day?

Building Division Inspectors can be contacted between 7 AM and 8 AM on the morning of a scheduled inspection to get a window of time when the inspector will arrive at the job site or to ask questions about the previous day’s inspections. Applicants can also call between 3:30 PM and 4 PM to speak to inspectors at (954) 602-3200 using the following extensions:

- Electrical: 3212 or 3228
- Mechanical: 3214
- Plumbing: 3204
- Structural: 3209, 3215 or 3216 permit extensions.

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CED Economic Development

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1. Do we have a hurricane shutter program?

No but we will have one in the near future.

2. How do I find out about the availability of homes or retail/office space in the Town Center?

For information about home or retail/office space availability, please visit the Town Center page.

3. Is there home repair money available from the city?

No, the wait list was closed at 500 because we are only able to do about 35 homes a year.

4. Where do I find out about the city’s façade improvement program?

To find out about the city's facade improvement program, call Richard Hughes in the Planning Department at 954-602-3267.

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CED Planning & Zoning

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1. What are the hours of the Planning and Zoning Division?

We are open from Monday through Thursday 7:30 AM to 6 PM, excluding official holidays. General Contact Information

2. How do I learn more about current development occurring around the City, or a specific property?

Planning & Redevelopment staff includes planners familiar with the development pattern of the City, zoning ordinances, and districts. You may make an appointment to speak with a planner. If you have questions about a particular property, it is helpful if you know the exact location, legal description, or have a copy of an up-to-date property survey. Planning and Zoning Division Page

3. Do I need a permit to paint my house or building?

You do not need a permit or approval from the city to paint the exterior of a single-family home or a duplex; however, most neighborhoods and homeowner’s associations normally have color preferences and/or an approval process. The City has an adopted a color palette that can be used as a guide in such cases.
Existing multi-family (apartments, condominiums, and townhomes) residential communities and nonresidential (commercial, industrial, municipal, civic, and community facility) properties are required to obtain a repainting permit for approval of the proposed colors. Community Appearance Board (CAB) page.

4. How do I obtain a permit for a sign?

All permanent signs require a building permit. These signs (e.g. signs identifying a business or community or place of worship) need to comply with the sign ordinance requirements of the Land Development Code as well as obtain design approval from Planning staff prior to submitting a permit application.

Temporary signs such as real estate, windows, contractor, and courtesy (public hearing notice) signs do not need a building permit as long as they conform to the Sign Ordinance regulations. Temporary signs such as development signs (e.g., “Coming Soon”) need only a building permit (wind-load calculations) and conformance with zoning regulations.

Temporary signs such as grand opening banners and special event signs need a Temporary sign permit.

In addition to zoning requirements, the proposed sign(s) must conform to established design standards (e.g. a master sign plan criteria) and fit well into the architectural character of the building. A freestanding ground monument must be located on a survey and have surrounding landscaping that beautifies its design. sign information online.

5. I am a new business owner, can I have a sign banner?

Banners are allowed only for grand openings of new businesses or special events. The maximum size permitted is 32 square feet and they are only permitted to be attached to the walls of a building. They may not be attached to trees, poles, or fences. Permits are not required provided that these regulations are followed.

6. How can I find out what zoning district a specific property has?

A Zoning District Map can be found online. If you have a color printer you may download and print this map. Zoning District Map (PDF)

7. What types of businesses are allowed in my zoning district?

You can look up the zoning district standards in the Miramar Land Development Code. Zoning district regulations are found in Chapter 7. Miramar Land Development Code

8. Do I need a permit to remove a tree in my yard?

Yes, an application for a Tree Removal Permit may be downloaded online.

9. What does LDC, CAB, DRC, P&Z, MZP, TUP, ALF, and CU stand for?

To learn what common acronyms stand for, please visit our Frequently Asked Questions page.

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Child Care Food Program

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1. Can my child bring food to the program?

No. Meals and snacks served to children must meet specific U.S. Department of Agriculture meal pattern requirements.

2. Are you a Peanut Safe Zone?

Yes. Our child care center is a Peanut Free Zone. All meals served at the child care center do not contain peanuts or peanut related products.

3. What if my child has food allergies or special diet?

Accommodations will be made for children with food allergies. A doctor’s note is required. Accommodations can also be made for special diets such as for vegetarian's. Please speak with the Center Supervisor regarding specific arrangements for children with special diets and food allergies.

4. Do you serve pork products?

No. Our programs serve pork free meals and snacks.

5. How is the Child Care Food Program funded?

This program is funded by the U.S. Department of Agriculture and is administered in Florida by the Department of Health, Bureau of Child Care Food Programs.

6. Do I have to complete the Meal Application?

Yes. The United States Department of Agriculture and the Florida Department of Health require that each child have a completed Free and Reduced-Price Meal Application on file. Free and Reduced Price Meal Applications will be placed in our files and treated as confidential information.

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City Commission

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1. What is the City Commission?

The City Commission is comprised of 4 members and the Mayor selected by the residents of Miramar to serve as the City's governing body. It is responsible for adopting policies of the City, passing ordinances, adopting resolutions and approving budgets. A City Manager is appointed by the City Commission to serve as the administrative head of the municipal government and provides recommendations to the City Commission on policy issues. Visit the City Commission page.

2. What is a City Commission meeting?

The City Commission meeting is a formal meeting of the members of the commission to transact City business. This business is conducted in a manner prescribed by resolution, laws and regulations which require certain formal actions and the following of specific procedures. Visit the City Commission page.

3. What is the agenda?

The agenda is a printed document that lists the order of business for the Commission meeting. The City Commission may consider and act upon such other business as may come before it. In the event an agenda must be revised, such revised copies will be available to the public at the City Commission meeting. Review City Commission Agendas.

4. What is an ordinance?

An ordinance is an official legislative action of the City Commission. It is a rule or law that is permanent in nature and enforceable. An Ordinance requires 2 different meetings and normally takes effect immediately after final adoption at 2nd reading. They are numbered sequentially each year by the City Clerk’s Office after each regular or special Commission Meeting. Review the City Ordinances.

5. What is a resolution?

A resolution is an expression of the City Commission concerning matters of administration, an expression of a temporary character, or a provision for the disposition of a particular item of the administrative business of the Commission. A resolution is used to declare general policy, give formalized direction to staff, or approve administrative actions. A resolution is numbered sequentially for each year by the City Clerk’s Office after each regular or special Commission Meeting. Review the City Resolutions.

6. What is the annotated agenda?

The annotated agenda is a printed document that summarizes the actions taken by the City Commission. This document is provided the day after a Commission Meeting. Review City Commission Agendas.

7. How can you make comments about a particular agenda item?

The public is encouraged to contact the Mayor or any City Commissioner prior to a Commission meeting to express their views on items appearing on the agenda.

8. Can I bring an electronic device to a meeting?

All beepers, cell phones and other electronic devices must be turned off prior to entering the Commission Chambers.

9. Can you appeal any decision made by the City Commission?

If a person decides to appeal any decision made by the City Commission with respect to any matter considered at such meeting or hearing, he/she will need a record of the proceedings and for such purpose may need to ensure that a verbatim recording of the proceedings is made, which record includes the testimony and evidence upon which the appeal is to be based.

10. What if a participant is hearing or speech impaired?

If you are hearing or speech impaired, please contact the Florida Relay Service by using the following numbers: 800-955-8770 (voice) or 800-955-8771 (TDD).

11. What if I need an auxiliary aid?

Any person requiring auxiliary aids and services at this meeting may call the City Clerk’s Office at 954-602-3011 at least 2 calendar days prior to the meeting.

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Code Compliance

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1. How do I contact Code Compliance?

Miramar Police Department non-emergency information: 954-764-4357

Code Compliance Division: 954-602-3174, Monday – Friday, 7 a.m. - 5:30 p.m.

2. How do I make a complaint to code compliance to investigate?

You can report property maintenance concerns by phone, email, or online.

• Code Compliance main number 954-602-3174
• Email codecompliance@miramarpd.org
• Online at https://apps.gov-easy.com/Home/Main/Services?clientId=717c6ae9-451f-4199-bac7-2d339804c8e8

3. I reported a violation many days ago. Nothing on the property has changed. Why doesn’t the city do something?

• Code Compliance is a legal process that follows the provisions of Florida State Statute 162. Code Compliance receives and takes all complaints seriously. We are a compassionate city and it is not uncommon for it to take some time to obtain compliance from property owners. Properties are alleged to be in violation and must be given adequate time to correct the violation.

4. I just found out there is a code compliance lien against my property. How do I get the lien released?

• Once the property is in compliance, the fines can be reduced and the lien, if applicable, released. Compliance is the key. Call 954-602-3174 for more information.

5. What is the role of the Code Compliance Officer and the Special Magistrate?

• Code Compliance Officers patrols the city for code violations and investigates complaints received from the community. After a Code Compliance Officer observes a violation and discovers it has not been corrected, a hearing is scheduled. The special magistrate listens to testimony and evidence, and determines if a property is in violation. A property owner found in violation is given a specific period of time to correct the violation. Fines can accrue daily and liens can be filed against the property as well.

6. I have a food truck or other commercial vehicle. Am I allowed to keep it at my home?

• Commercial vehicles such as  food trucks, lawn care trailers, or pool cleaning services, are not permitted to be stored on residentially zoned properties.

7. I have a home-based business. Am I allowed to advertise my business?

• Home-based businesses are not permitted to advertise the business, receive customers, or keep commercial vehicles on the property. Home-based business owners are required to obtain a business tax receipt from the city as well as other licensing agencies as applicable. Call 954-602-3040 or 954-602-3061 for more information.

8. Are there any bulk trash restrictions?

• Bulk trash shall be placed at the curb in a manner that does not impede the roadway or cause damage to cars, mailboxes, trees, or light poles when collected.
• Trash and recycle cans are to be stored out of public view.
• Trash and recycle cans are to be removed from the curb after collection.

9. My neighbor’s tree is hanging over my fence. Will code compliance require my neighbor to trim it?

• This is a civil matter. We recommend that you speak with your neighbor directly to resolve this issue. 

10. Are there any dog or livestock restrictions?

• Must be contained to the property where they live unless under direct supervision by its owner when in public.
• All dogs must always be leashed when in public and shall not be allowed to defecate on another’s property.
• Only three domestic animals allowed per household.
• Livestock, such as chickens and roosters, are only allowed on residential properties zoned as agricultural.

11. What does the city require for swimming pool maintenance?

• Must be secured by a fence with a self-closing latch to prevent unauthorized access.
• Pools must be cleaned on a regular basis to prevent mosquito breading and other sanitary nuisances.

12. How do I contact Code Compliance?

Miramar Police Department non-emergency information: 954-764-4357

Code Compliance Division: 954-602-3174, Monday – Friday, 7 a.m. - 5:30 p.m.

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CodeRED

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1. What is CodeRED?

The CodeRED Emergency Notification System is a fast communication service allowing the City of Miramar to notify citizens of an emergency situation. It enables the city to provide mass notification quickly and easily. This service is free to all Miramar residents and businesses located within our incorporated limits.

2. How will I benefit from this service?

This high-speed telephone system will allow the City of Miramar to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

3. What do I have to do to receive this benefit?

To receive CodeRED and Weather Warning Calls, you must register your home, cell phone, or business phone number in the CodeRED database. If you would like to join the Weather Warning program make sure to check the Weather Warning Box on the Registration Form before you submit.

4. How does it work?

CodeRED delivers the important message through a high-speed telephone calling system to a phone number on the CodeRED database. City staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

5. What should I do if I receive a CodeRED message?

Listen carefully. Follow instructions. Don’t hang up until you hear the whole message (the message will not be repeated). Do not call 9-1-1 unless instructed to do so (you will only tie up emergency lines).

6. What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away.

7. Will the system work with cell phones?

Yes. But, your cell phone number needs to be associated with your City of Miramar address. We encourage you to register your cell phone number.

8. What is CodeRED used for?

CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

9. Why did CodeRED call me several times?

If there is no answer and they do not have an answering device, the number will be attempted up to 3 times.

10. Why did I get a call but no message played?

If they answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if is has reached a live person or answering device. If they do not say anything, it will hang up and retry the number in the next pass of the non-connected numbers.

11. Why did it leave only part of the message on my answering machine?

CodeRED will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. They can call back the 866-419-5000 and receive the entire message. This does not happen often.

12. Why does my phone ring once and hang up?

It has called me twice and won’t let me answer it. If they have a ring back tone, which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. They have two options. They can remove the ring back tone or they can contact their cell phone provider and request that the phone number 866-419-5000 for CodeRED bypassed by this feature.

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Community Services

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1. What are your locations?

The Multi-Service Complex is located at 6700 Miramar Parkway, while Sunset Lakes is located at 2801 SW 186th Avenue.

2. What programs are accredited?

The City of Miramar Southcentral/Southeast Focal Point Senior Center is accredited by National Institute of Senior Centers and well established as a professionally managed program providing relevant and vital resources for adults. In addition, the Early Childhood Programs are Nationally Accredited by Accredited Professional Preschool Learning Environment (APPLE). APPLE Accreditation recognizes our commitment to provide quality learning programs.

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Country Club Ranches | Hurricane Irma Sewage Spill

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1. Who can I contact if I have questions or concerns?

You may reach City Manager Kathleen Woods-Richardson at 954‐602‐3123 or you may call 954‐602‐HELP (4357) for concerns or to have your private well tested throughout this process.

2. Where was the force main break located?

The Force Main break occurred on Old Miramar Parkway, adjacent to the canal located at SW 132^nd Avenue.  

3. What canals were directly impacted by the force main break?

The canal located on SW 132^nd Avenue was directly impacted and the canal on SW 130^th Avenue was indirectly impacted.

4. When did the Utilities Department notify the Florida Department of Environmental Protection of the spill?

The City Utilities Department notified the Florida Department of Environmental Protection (FDEP) on September 11, 2017. 

5. What tests have been completed to date?

The Utilities Department conducted fecal testing of the canal located on SW 132^nd Avenue until the fecal counts achieved less than 800 Colonies per 100 ML.  The Utilities Department also conducted bacteriological testing on domestic water wells in the general area of the force main break. 

6. Where does the wastewater flow originate within the City?

The 16-inch force main located along Old Miramar Parkway transmits flow from east Miramar to west Miramar and ultimately to the Wastewater Reclamation Facility.  There are numerous subdivisions that manifold into the force main.

7. Where does the flow ultimately end up?

The flow eventually goes to the Wastewater Reclamation Facility located at 13900 Pembroke Road. 

8. What is the plan to deal with the ponds located on private properties within the general area?

Residents that wish to have their private ponds tested, can contact the City via the 602-HELP line and staff will meet the property owner and coordinate specific testing of the ponds. 

9. What is the City going to do if private wells test positive?

With the property owner’s permission, the city will disinfect the well which will require the system to be offline for a period of 12-hours.  After the 12-hour period, the line will be flushed and retested.  The test will require a 24-hour period to report the results and to assure the well is disinfected and clear. 

10. Why were the rest of Country Club Ranches not notified?

The City Utilities Department notified the property owners along the SW 132^nd Avenue canal and the property owners along the SW 130^th Avenue canal because they were directly impacted by the force main break.

11. Who owns the Gas line that runs on the City’s right-away?

Florida City Gas.  The pipeline carries natural gas.

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Cultural Affairs General

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1. The "Buy Tickets" link is not working. What can I do?

If you are having trouble with internet explorer, please follow the following steps:
Go to Tools->Internet Options->Advanced->Settings and turn on allow TLS 1.1 and 1.2.
If the web site cannot be viewed in other browsers like Chrome or Firefox, all you need do is update to a later version of the browsers.

2. How will I know if a show is cancelled due to weather or other circumstances?

In the unlikely event of a cancellation, all ticket holders will be contacted by phone or the e-mail address associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio.

REFUNDS DUE TO CANCELLATION
Tickets to cancelled events will be automatically refunded to the credit card used to purchase tickets. If your tickets were purchased with cash at the box office, and you have not been contacted by us yet, please contact the box office with your order number ready. MCC does not give cash refunds, you will receive a check back by mail from the City of Miramar.. If your tickets were purchased through a private vendor, you must receive your refund from the private vendor - MCC cannot provide your refund under any circumstances if the tickets were purchased through a third party other than our ticketing system.

For more information call the box office 954.602-4500.

3. When should I arrive for the show?

The box office opens 2 hours prior to performance. Our lobby doors open one hour prior to the performance time. The theater opens approximately ½ hour prior to performance. We encourage guests to arrive early.

4. How do I find out the length of the performance and if there’s an intermission?

Due to the wide array of programming all times and intermissions are subject to change at the discretion of artist management. We include information we receive from artist management regarding length of performance on our website, and you may ask an usher for updated information when you arrive.

5. I lost an item on a recent trip to the center. What is the phone number for lost and found?

If you have lost or found an item at our venue, you may contact 954-602-4540.

6. What if I arrive after the performance starts?

Once the performance begins, late seating is at the discretion of management. The late seating policy varies from show to show because the policy is set by artist management of each production.

7. What is the dress code for attending an event?

We have no set dress code policy, We reserve the right to deny entry for inappropriate dress, but we welcome guests in appropriate attire, from casual to black tie.

8. When does the building open?

Our outer lobby opens one hour prior to show time, and our theater opens ½ hour prior to performance. Our box office opens two hours prior to each performance.

9. What food and beverage services are available?

Selections vary by show. MCC concessions are available at most performances. Outside food and beverage are not permitted in MCC facilities.

10. Are food and beverages allowed into the theater?

Outside food and beverage are not permitted in MCC facilities. MCC Concessions may be consumed in our spacious outer lobby. Food and beverage are generally not permitted inside the theater.

11. Is photography and/or recording devices allowed?

All audio, visual, and recording devices are strictly prohibited. Artist management will occasionally permit photography with non-professional cameras and/or mobile phones. You may ask an usher upon arrival.

12. Is standing allowed?

Everyone with a reserved ticket must be in their seat. Standing is not permitted in the aisles.

13. Is smoking allowed?

Smoking of any form including electronic cigarettes is not allowed inside the building. There are designated smoking areas outside.

14. What is your policy on electronic cigarettes?

Please use electronic cigarettes in designated smoking areas only.

15. How do I find out about volunteer positions at the center?

We are always looking for volunteers. For more information, please visit Volunteering at Miramar Cultural Center

16. How do I find out about open positions at the center?

For job information, please visit the City of Miramar Job Postings

17. Can I bring my own food and beverage?

The Miramar Cultural Center is a full-service catering facility. Our award winning culinary team can provide food and beverage to satisfy any palate! Please speak to one of our team members for more information.

18. How many people can the banquet hall hold a for a banquet?

The Banquet Hall can accommodate up to 300 people for a banquet.

19. How many seats are in the Theatre?

The theatre has 778 seats.

20. Do I need insurance?

The City of Miramar requires that all renters have insurance for their event. The Cultural Center team can assist you with obtaining the necessary insurance required.

21. What are the hours of the Art Gallery?

The Art Gallery is open Monday - Friday, 12:00 PM - 5:00 PM.

22. Where can I find pricing information for rentals?

For current rental rates or additional information regarding Banquet Room or Theater rentals, please send email to sales@miramarculturalcenter.org

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Cultural Affairs Parking

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1. Where do I park and how much does parking cost?

Parking is FREE and is available on site, in the open air lot in front of our building or in parking garages on our campus.

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Early Childhood Program

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1. How do I register?

Registration is based upon each center's availability. Please contact 954-883-5230 for registration assistance

2. What are your enrollment policies?

Children must be enrolled in our programs prior to attending their first day.

3. Where can I get my application notarized?

A notary is available at each child care center.

4. What curriculum do you use?

The Miramarvels Early Childhood Academy implements "Creative Curriculum.” Creative Curriculum is a forward-thinking, comprehensive, research-based, and research-proven curriculum. Our educators use Creative Curriculum to offer developmentally appropriate lessons that support active learning and promote children’s progress in all developmental areas. Teachers are able to honor their creativity while respecting their critical role in making learning exciting and relevant for every child. The curriculum incorporates the latest research and best practices and takes into account the needs of every type of learner. 

Our teachers infuse STEAM components for the curriculum. STEAM represents the combination of Science, Technology, Engineering, Math and Art. STEAM encourages students to build knowledge and learn about the world around them by observing, asking questions, and investigating.

5. When are child care fees due?

Preschool fees are due weekly each Monday prior to your child attending. Registration fees are due upon the receipt of the registration and every August thereafter. After-school fees are due every 4 weeks of care, in accordance with our financial agreement. Camp fees are due upon registration.

6. What is your vacation policy?

Our vacation policy applies to preschool students only. Each child will be allowed a maximum of 15 days of sick/vacation leave from September 1st through August 31st. A written request for the fee adjustment must be submitted one week prior to the requested vacation dates. Your account must be current and your child must have been attending the program for 12 consecutive weeks to utilize vacation/ sick days.

7. What are your hours of operation?

Our child care centers are operational from 7:00 a.m. to 6:00 p.m. Monday through Friday, excluding holidays.

8. What days are you closed for holidays?

Labor Day, Thanksgiving Day, Day After Thanksgiving,  1/2 day Christmas Eve, Christmas Day, 1/2  dayNew Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth Independence Day, Veterans Day

Holidays that fall on a Saturday are observed on the prior Friday. Holidays that fall on a Sunday are observed on the following Monday. Please refer to your school calendar for specific dates of school closures.

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Engineering Services

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1. How do I pull a Construction Permit or Site Work Permit?

View the Development Permits documents

2. What are the 5 Year Capital Improvement Program (CIP) projects being managed by the Engineering Services?

PARK FACILITIES PROJECTS: Vizcaya Park - Phase III Miramar Regional Park - Phase III Ansin Sports Complex - Phase II / III Amphitheater at Miramar Regional Park Monarch Lakes Park Shirley Branca Park Community Band Shell and Renovations Lakeshore Park Improvements River Run Park Improvements Harbour Lakes Park Police Benevolent Association/Civic Center Park Expansion INFRASTRUCTURE REDEVELOPMENT & IMPROVEMENT PROJECTS: Pembroke Road Overpass Public Informational Signs Traffic Signal - Intersection of Silver Shores Blvd. and Pembroke Rd. Historic Downtown Revitalization Additional Northbound Right-Turn Lane on Dykes Rd at Miramar Parkway Historic Miramar Arts District PUBLIC BUILDINGS PROJECTS: Fire Station 107 Adult Daycare Center Historic Public Safety Complex Fire Rescue Logistics Relocation to Fire Headquarters Fire Station 84 Relocation Vicki Coceano Childcare Facility Replacement In addition, there are other Infrastructure Redevelopment CIP projects managed by Public Utilities and Public Works departments.

3. What is needed for a Shell Building permit prior to approval from Engineering Services?

Water and Sewer agreement; Water and Sewer Impact Fees; and Fire Department approval.

4. What is needed for an Interior Build-Out permit prior to approval from Engineering Services?

Call 954.602.3318 or 954.602.3323 or contact Civil Engineer email or Development Engineer email

5. How do I pull a permit to install a speed hump?

Phone 954.602.3304 or Engineering Technician email

6. How do I pull a permit to install/replace a pavement?

Phone 954.602.3304 or Engineering Technician email

7. How do I calculate the Engineering Fees for a new project?

View the Schedule of Engineering Fees

8. Where do I view Water and Sewer Impact fees?

View the Water and Sewer Impact Fees

9. Who do I contact for a hard copy of an existing As-Built plan?

Phone 954.602.3304 or Engineering Technician email

10. How do I get a copy of the Utility Atlas that includes Water & Sewer and Reuse/Reclaimed Water maps?

Phone 954.602.3304 or Engineering Technician email

11. Who signs the Florida Department of Environmental Protection and Health Department applications?

The Engineer of Record must complete the forms with all the required information related to the project and the City of Miramar Plant information. Please contact Civil Engineer at 954-602-3318 or email to get latest plant info. Before submitting the forms for City signature, the forms must be signed by the Engineer of Record and the Owner. Bissy Vempala, City Engineer, will be signing the forms on behalf of the City. The City Engineer’s contact information is phone 954-602-3320 or email

12. Where do I view Engineering documents for a new project?

View Applications and Documents page

13. Where do I view the Engineering Checklists for new projects?

Applications and Documents page - Checklists

14. Where do I view Standard Drawings?

Applications and Documents page - Drawings and Standards

15. Where do I view Surety Bonds documents?

Applications and Documents page - Surety Bonds/Letters of Credit

16. Where do I view the Project Close-Out Process documents?

Applications and Documents page - Project Close-Out

17. Who do I contact for Final Inspection issues?

Phone 954.602.3308 or Inspections Supervisor email

18. What documents are required prior to obtaining a Certificate of Occupancy or Temporary Certificate of Occupancy?

Contact the Building Department email and for additional requirements please view the Project Close-Out documents

19. How to request for traffic calming?

Contact DuSean Grant at Engineering Services at 954.602.3318 or dgrant@miramarfl.gov to submit an application.

20. How do I pay for water and sewer impact fees?

Contact Joseph Jardine at Engineering Services at 954-602-3305 or jjardine@miramarfl.gov.

21. How to apply for a Utility right-of-way use permit?

Contact George Albury at Engineering Services at 954-602-3321 or gfalbury@miramarfl.gov.

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Human Resources

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1. What kinds of jobs are available with the City of Miramar?

The City of Miramar employs people in a variety of fields related to Community Services, Community Standards, Community Development, Finance and Administrative Services, Human Resources, Police, Public Works and Utilities, Safety and Fire Prevention, Emergency Services and many others.

2. What if I am interested in a job that is not currently open?

You can complete a job interest card to be notified by email or mail when the job classification of interest is next announced. You may then submit an official application by the closing date of the announcement.

3. How do I find out what career opportunities I can apply for at the City of Miramar?

When positions are available, the City of Miramar advertises available positions on this website. You may review the current Job Postings section in this website.

4. What happens if I missed the closing date indicated in the announcement?

Applications are only accepted during the announcement period. You may complete a job interest card to be notified when the job classification of interest is next announced.

5. How do I apply for a career opportunity?

Follow "How to Apply" instructions specified on each announcement. Depending on the position, an application and photocopies of documents will be required.

6. What is important to know about completing an application?

It is important to be as complete as possible in providing all the information required at the time of application. Be sure to specify any required degrees, graduation dates, certifications, licenses and document your work experience indicating corresponding employment dates. Any required accredited college or university education must be verifiable from a reliable source within the United States or its territories or possessions, and information identifying that source must be submitted with the application. Additional information will not be accepted after the announcement closing date.

7. Am I eligible to receive Veteran's preference?

Veteran's preference will be granted to Florida residents in accordance with Florida law to eligible veterans and spouses of veterans. Preference points will be awarded only if copies of supporting documentation (DD-214 and/or proof of receipt of disability benefits) and the Veteran's Preference Form Veteran's Preference Form is provided at the time of application.

8. What happens after I apply for a career opportunity?

After the closing date, applications are reviewed by a department representative. Only the most highly qualified applicants will be selected and scheduled for any examinations and/or interviews.

9. What kind of exam(s) will I be taking?

Depending on the position, the examination process may consist of one or any combination of the following: written exam, performance exam, education and experience evaluation, oral exam and/or other job related examinations. A passing grade is required on every examination. If a written and/ or performance test is required, it will be conducted by the Human Resources Department.

10. What if I need a special testing accommodation?

The City of Miramar provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Please call us at 954-602-3800 upon submission of your application prior to any scheduled examination.

11. How long does the application and examination process take?

The length of time depends on the number of people who apply and the type of examination given.

12. What happens after I take a test?

Applicants that pass will be scheduled for any additional testing or will be notified in writing of final score and position on the Civil Service Register. Applicants that fail will be notified in writing.

13. When would I be considered for a position?

When a vacancy occurs, the Department Director with the vacancy must make a selection from candidates on a register. Employment is subject to the selected candidate passing a background verification and medical examination which includes a drug screening for all candidates working in safety sensitive positions.

14. What happens if I am hired?

The City of Miramar provides generous employment benefits to fit your needs. For benefits eligible employees, benefit eligibility begins 31 days following the date of employment.

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Internal Affairs

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1. Who does the Internal Affairs Unit report to?

The Internal Affairs Unit answers directly to the Assistant Chief of Police.

2. Is there any risk in making a complaint against a Police employee?

No, unless you deliberately make a false complaint against any employee, then you may be prosecuted criminally and/or held civilly liable.

3. What rights do Police Officers have when a complaint is made against them?

Officers are protected by the Police Officer’s Bill of Rights and their labor agreement, which provides that they shall not be subjected to harassment, intimidation, or threats. They have a right to counsel or union representative during an investigation.

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Lobbying

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1. Who is a lobbyist?

A lobbyist is any person who, on behalf of another, seeks to encourage or persuade the passage, defeat or modification of any item by conveying information and opinion to a final decision-making body.

2. When should a lobbyist register with the City?

A lobbyist must register with the City Clerk’s Office before engaging in lobbying activities.

3. What information will a lobbyist be asked to provide?

Every person required to register as a lobbyist will be asked to provide information relating to his or her name, business address, the name and business address of each person, on whose behalf lobbying will be performed, and the subject matters that lobbyist will seek to influence. Separate registrations shall be required for each specific issue and for each employer.

4. What are the penalties for violation?

Whenever a violation exists, the City Commission may publicly reprimand, censure, and/or prohibit such lobbyist from lobbying before the agency for a period of up to but not to exceed 2 years.

5. Is there a registration fee?

An annual lobbyist registration fee in the amount of $100 for each lobbyist shall be paid to the City Clerk at the time the lobbyist files a registration form. Make checks payable to the City of Miramar. This fee is necessary to cover the administrative expenditures required.

6. Who is not required to register as a lobbyist?

City employees who are acting in their own capacity, and individuals or organizations who communicate with the City for the purpose of self-representation must register as a lobbyist.

7. Are registration forms and annual disclosure statements public records?

All registration forms and annual disclosure statements shall be public record, which is subject to inspection and examination as provided for in section 119.07 of the Florida statutes.

8. Should a lobbyist file and disclose their annual expenditures?

All lobbyists registered shall submit to the City Clerk a signed statement under oath listing all lobbying expenditures for the preceding calendar year. A statement shall be filed even if there have been no expenditures during the reporting period. Annual statements shall be required until the lobbyist files a notice of withdrawal of lobbying activities with the City Clerk.

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Management and Budget

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1. What is the City's millage rate?

The City’s current millage rate is 7.1172.

2. What is a mill?

One mill is the equivalent of $1 of property taxes per $1,000 of taxable value. Taxable value is defined as the assessed value of property minus the amount of any applicable exemptions provided by the Florida Statutes or the Florida Constitution.

3. How much is the FY 2023 Adopted Budget

The FY 2023 Adopted Budget for all funds totals $355,214,053.

4. How many employees work for the City?

The fiscal year 2023 budget includes 1,153.5 full time equivalent (FTEs). This includes: 1,069 full time, 70 part time, 13 seasonal part time and 1.5 temporary part time.

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Miramar Cultural Affairs Banquet Room

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1. What is included in the rental price for the facility?

Your 8 hour rental includes our 72-inch round tables which seat up to 10 guests per table, our supply of 36-inch circular tables (which come as both high boys and low boys), the accompanying padded chairs, and a portable dance floor, which opens to a maximum total size of 28 feet by 28 feet.

If you opt to rent multiple halls, you will get access to the Ansin Family Art Gallery for no extra charge. On top of this, the fee includes services regarding general oversight of any activities that are related to the banquet hall; for example, we can provide kitchen-related services, service at the bar, and things like that. An official staff member who works for the Miramar Cultural Center will always be on hand.

2. How long is a standard rental?

You can rent the hall for a total of 8 hours at a time. Your 8 hour rental includes decorating, your actual event and the breakdown. All items must be removed by the conclusion of your rental.

If approved, additional event or breakdown hours may be purchased at an additional cost.

3. How late can the events last?

Facility rentals must end by 2 a.m. Keep in mind, the actual event can end no later than 1 a.m. to allow breakdown time to be completed by 2 a.m.

4. Is it legal to charge admission?

You can charge admission to your event, however, ticket sales must utilize the Miramar Cultural Center box office. Additional fees may apply.

5. Does the Miramar Cultural Center provide decorators?

The Cultural Center does not provide in-house decorative resources, however, we can supply you with a list of vendors.

6. Can the art gallery also be rented?

While we cannot guarantee that artwork will be on display during your rental, you do get access to the Ansin Family Art Gallery with the rental of 2 or more halls.

7. Will security be present at all events?

A Security guard is required in the art gallery. The client will assume all costs for that service for the duration of their event.

8. Can the Miramar Cultural Center supply chair covers and tablecloths?

We do not offer either chair covers or tablecloths. They can be rented for an additional fee.

9. Do you offer a limo, a photographer, or a DJ?

We do not offer these services for any event, these will need to be contracted with an outside vendor.

10. Can various items be stored at the Miramar Cultural Center on either side of an event?

No, we do not allow items to be left in the halls or the gallery. All items must be brought in, set up, and removed during the 8 hours for which the hall has been rented.

11. Does the Miramar Cultural Center offer valet parking?

No, we do not provide Valet service.

12. Do you offer free parking?

Yes, standard parking in the lot and/or parking garage is free.

13. Does each client need liability insurance?

Yes, it is imperative that each renter has liability insurance in place before the event. Insurance must be provided 30 days before the rental, or it will be cancelled. A $2 million liability policy is required, and the City of Miramar must be listed as additional insured and certificate holder. We offer an online service which can be accessed at the OneBeacon Entertainment Insurance Products website and our code is 0049-008.

If you decide that you will not provide insurance, you will be charged a $400 flat fee, which must be paid 30 days before the event. It your event goes to midnight, a 2 day policy will be required. Visit the OneBeacon Entertainment website.

14. How can I contact the lost and found?

To get in touch with the lost and found department regarding any items that you may have lost at the Miramar Cultural Center, call 954-602-4540.

15. What are the alcohol requirements?

A liquor license for the Miramar Cultural Center is owned by the City of Miramar, so it is illegal for anyone other than our employees to give out alcohol at any events. We can provide you with many different options that are listed on the bar menu. It is also illegal for guests or renters to bring outside alcohol into the building. An hour before the event is scheduled to end, alcohol will stop being served. All of this is done to comply with Florida State Statute 561.42.

Serving alcohol to the public requires a liquor license and the City of Miramar will offer the bartending services.

16. Can I cancel my event?

Cancellations must be made in writing. Cancellations made 180 days or more prior to the rental, will receive a refund, minus the initial deposit. There are no refunds for any cancellations made less than 180 days in advance. However, the money may be reapplied to fund a different rental within the next year, based on availability of the facility.

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Miramar Face Covering

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1. Why are we required to wear a mask?

The City’s goal is to keep all residents and visitors to Miramar safe and healthy during this pandemic. The mask slows the spread of COVID-19 (coronavirus) that may be transmitted at essential businesses.  For example, if you are an asymptomatic carrier, you may not think that you have contracted the virus and inadvertently pass it along to a family member, friend, children or seniors.

2. Is this really a pandemic?

All reports from federal authorities describe our current situation as a pandemic, so we must treat it the same way.  There is no need to panic—let’s work together to slow the spread of COVID-19 (coronavirus)!

3. Can City Government determine how I dress?

While the City does not wish to determine your everyday wear (as long as it isn’t considered lewd behavior in public), we have determined that it is in the best interest of our community to wear protective gear to slow the spread of COVID-19 (coronavirus).  You may make your mask as trendy as you wish. Others may even follow!

4. How does this affect our freedom?

We value your freedom and want you to be around to enjoy it! Remember, you are permitted to leave your home for essential work and errands.  You may also leave to exercise and go on walks—as long as you are practicing social distancing guidelines.  The restrictions are only to slow down the spread of COVID-19 (coronavirus) and save lives in our community.

5. What if I don’t have a mask or can’t find one?

Face coverings can be made of materials in your home, such as a handkerchief, bandana, or any kind of fabric that you can double and tie around your head for protection.  You don’t have to have a store-bought mask. Click here to learn how to make your own mask from the CDC!

6. How do I make a cloth covering?

That’s a good one! Just click here to follow simple DIY instructions from the CDC.

7. Do I have to wear this every time I am in public?

Residents are always encouraged to protect themselves, wherever they are; however, covering of the nose and mouth are required in pharmacies, grocery stores, hardware stores, restaurants and for those providing delivery services.

8. What happens if someone comes from another City to Miramar?

We have launched an education campaign to let everyone know how they are affected.  With the community’s, help we can help our visitors be safe while in our city!

9. How will this be enforced?

Miramar Police Department has been educating businesses on how they can protect themselves, their employees and their customers.  They will continue monitor and provide guidance to the public.

10. Do vitamins protect me?

Individuals should always consult their health care provider for medical advice.  CDC information can also be helpful.  You may click on the following link to learn more from the CDC about how to protect yourself.

11. Will I be able to cover my face and go to the bank?

Many businesses have their own regulations to deal with COVID-19 (coronavirus).  A phone call to any essential business before you leave home will help to determine what rules apply, or if they are even open for normal business.

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MOST Program

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1. What are the program hours?

After school program hours are from 2 p.m. to 6 p.m. daily and from 12 p.m. to 6 p.m. on early release days. Camp day hours are from 7:30 a.m. to 5 p.m.

2. Are there fees for the program?

Fees for the program are calculated using the Children’s Services Council’s sliding fee scale. Fees are determined using financial information provided by the parents. Registration fees are $30 per family for after school and $12 for a single child or $18 per family.

3. What are the age limits for the program?

Children must be enrolled in kindergarten through 5th grade.

4. Are there residential restrictions for applicants?

For the afterschool program: Applicants must attend one of the following Miramar Broward County Schools: Fairway, Miramar, A.C. Perry or Sunshine Elementary schools. For the summer program: Children must reside in the Broward County School Board boundaries for Miramar, Fairway, A.C. Perry or Sunshine elementary schools.

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Parks and Recreation

Show All Answers

1. What programs do you offer?

Please review our programs and classes link

2. How many people does the venue hold?

Our facilities have a variety of amenities. Please review the specific Facility page. Facility Rentals

3. What are your facility amenities?

Our facilities have a variety of amenities. Please review our Facility pages for your answer.

Facilty Amenities

4. What are your hours of operation?

Each Facility and Parks has various hours, therefore, please check the specific Facility page for more information

5. What are your facility fees?

Please check the specific Facility page for additional infomation

Rental Rates

6. What are your Park fees?

Please check our Parks pages for additional information

Park Fees

7. What events are coming up?

Please check our events calendar and special events page for additional information

Upcoming Events

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Parks and Recreation Amphitheater

Show All Answers

1. What is the venue policy for inclement weather?

Most events are rain or shine. Please be prepared to bring ponchos and tarps to sit on in the General Admission Seating areas. Due to artist contracts, performances cannot be canceled or postponed due to inclement weather, unless deemed hazardous to the public.

2. Where is will call?

Will call is located at the day of show venue box office, located adjacent to the Amphitheater, and can be picked up beginning 1 hour prior to doors opening.

3. Are pets allowed?

No, pets are not allowed inside the Amphitheater grounds or inside Miramar Regional Park.

4. What amenities does the Amphitheater offer for the disabled?

The Miramar Amphitheater offers disabled parking for guests with special needs. The Amphitheater is also equipped with ADA compliant restrooms. ADA seating must be requested at the venue box office and accommodations can be made on site for those patrons. The Amphitheater is on flat ground with paved path ways to and from the parking and seating areas.

5. Is there an ATM inside the Amphitheater?

Varying on the type of event, ATMs may be present at the Amphitheater. Please have cash on hand as not all events accept credit card.

6. Does the Amphitheater sell food?

Varying on the type of event, food may be sold at the Amphitheater.

7. Does the Amphitheater sell alcohol?

Varying on the type of event, alcohol may be sold at the Amphitheater.

8. How early should I arrive for a show?

Typically, doors open 1 hour prior to the event start time. You may park on site as early as 1 hour before doors open.

9. How do I get to the Miramar Amphitheater?

The Miramar Amphitheater is located right off i75, at 16801 Miramar Parkway, Miramar, FL 33027. Inside Miramar Regional Park.

10. Do I have to purchase a ticket for my child?

Typically, children under 3 that do not occupy a seat do not require a ticket, unless specified by the event. Please check with the Venue Box Office or Ticketmaster.

11. Once I am in the Amphitheater during an event, am I allowed to leave and come back?

Most events have a no re-entry policy, unless it is a free event.

12. What am I allowed to bring into the Amphitheater? What items are prohibited?

Small bags, rain coats, blankets, tarps and lawn chairs for General Admission areas are allowed into the Amphitheater. All bags and chairs are subject to search.

Items not allowed into Amp:
No outside food or drinks, alcohol, large bags greater than 1’x1’, back packs,
book bags, weapons of any kind, laser pointers, selfie sticks, go-pros, pets,
coolers, umbrellas, BBQ grills.

13. Where can I purchase tickets?

Tickets may be purchased via Ticket Master at Ticketmaster.com or by phone at (800) 745-3000. Tickets may also be purchased at the Venue Box office located at 16801 Miramar Parkway. The Venue Box Office phone number is (954) 883-6948

14. What are the hours of the Ticketmaster booth in the park?

The
Venue Box Office is open Monday through Friday (12:30pm- 6:00pm), except for
Holidays, which hours may be reduced or box office may be closed. Please call
(954) 883-6948 for more information.

15. Where do I park?

Onsite event parking is available at Miramar Regional Park. Parking fees vary per event and are cash only.

16. How much is event parking?

Parking fees vary per event, and are cash only.

17. What is the venue re-entry policy?

Most events have a no re-entry policy, unless it is a free event.

18. What is the tailgating policy

Tailgating is not permitted at the venue parking lot. Parking lots open 1 hour prior to doors.

19. Are credit cards accepted?

Varying on the type of event, credit cards may be accepted at the Amphitheater.

20. Are wheel chairs provided to patrons?

No, wheel chairs are not provided to patrons. A wheel chair is available to transport patrons to their seats from the main gate, but must be returned immediately after.

21. Are lawn chairs allowed?

Yes, lawn chairs are typically allowed in the General Admission seating area, unless specified by the event.

22. If I buy a reserved seat under the canopy, do I have to bring a chair?

No, reserved seating under the canopy includes a seat for you to sit in. You do not have to bring a chair if you purchase a reserved seat.

23. What is the refund policy?

There is a no-refund policy at the Venue, unless the event is cancelled or postponed.

24. How do I buy tickets on the day of event?

Ticket sales will continue on Ticketmaster throughout the entire event. You may also purchase tickets in the blue building at our ‘day-of’ box office located adjacent to the Amphitheater, 1 hour prior to doors opening.

25. What is the smoking policy?

The Miramar Amphitheater has a no-smoking policy. Smoking must be done off-site.

26. What should I do if I need first aid?

If a patron requires first aid, please contact the nearest security staff member, usher or paramedic for assistance. Medication is not given or administered to patrons.

27. Where is the lost and found?

lost and found is located at the Amphitheater administration office. If the item has not been recovered, please be prepared to leave your contact information and description of the item and someone will contact you if it is recovered.

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Police Records

Show All Answers

1. How do you obtain a police report?

You may visit the Miramar Police Department’s Records Unit, during business hours, at 11765 City Hall Promenade. The Miramar Police Department is located ¼ mile west of Palm Avenue on the north side of Miramar Parkway. Get a traffic crash report online.

2. How much does a police report cost?

Copies of a report cost $0.15 per page.

3. Do you accept credit cards?

We do not accept credit or debit cards; personal checks are also not accepted. Exact change is appreciated.

4. What other types of services does the Records Unit provide?

Background checks for Miramar residents (at least six months of residency) are provided for a minimal cost of $10. For further information, please call 954-602-4300.

5. What type of reports can you get?

View a list of types of available reports.

6. How can I request an officer for an off-duty detail?

Contact Fiscal Supervisor Alisha Edwards at pdfiscal@miramarpd.org or at 954-602-4075. You can make a request through the department’s website: https://www.miramarfl.gov/FormCenter/Police-Department-11/Detail-Form-58

7. How can I become a vendor for the police department?

Visit the city’s website and register here https://www.miramarfl.gov/189/Vendor-Registration

8. How can I contract with the police department for new products or services?

Contact the Support Services Bureau at PDFiscal@miramarpd.org.

9. What is the process for installing speedbumps on my street?

An application has to be submitted to the city engineer requesting that a traffic study be conducted to determine if speed bumps, or any other applicable traffic calming device, can be installed. The application is accompanied by a petition that must be signed by the residents affected.  If the community is private/gated, the Homeowners Association can install them without the application process and incur all costs associated with the installation. Click on this link for Engineering Services information: https://www.miramarfl.gov/196/Engineering-Services 

10. What can be done about properties that are unkept and not maintained to community standards?

These types of calls and questions are assigned to the Code Compliance division of the Police Department.  Code Officers will respond and provide a warning to have the property owner comply with City Ordinances. If the violation is not corrected within the period allocated, the code officer with then issue a fine(s) that the property owner is responsible to pay. For additional information on reporting violations, please visit: https://www.miramarpd.org/1192/Code-Compliance

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PW Fleet FAQs

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1. What is the Fleet Maintenance responsible for and how many vehicles does the City have?

The Fleet Maintenance is responsible for all City vehicles. The City's Fleet consists of:

• 193 Public Safety light-duty vehicles
• 29 Public Safety heavy-duty vehicles
• 245 light-duty vehicles
• 43 medium-duty vehicles
• 23 heavy-duty vehicles, (over 10,000 gross vehicle weight)
• 48 pieces of non-rolling stock (generator, trailers, rollers, for example)
• 34 Specialty

2. How many people work in the Fleet Department?

The Fleet Maintenance has 12 full-time and one part-time employees. They include one Fleet Supervisor, one Lead Mechanic, eight skilled mechanical technicians, one part-time mechanic trainee, one Fleet Service writer and one Fleet Procurement Specialist.

3. What service functions are performed at the Fleet Maintenance Facility?

Operated by the Public Works Department Fleet Maintenance, the Fleet Maintenance Facility performs preventive maintenance and repairs on all City owned vehicles and support equipment. The Fleet Maintenance Facility has 12 repair bays. The Fleet Maintenance utilizes a fleet maintenance software program to schedule preventative maintenance, repairs and to track vehicle history and costs. The Fleet Maintenance also manages the automated fueling system at one (1) fuel site and is responsible for ordering fuel.

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Revenue Bond Dollars

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1. How will the city pay for all of these projects?

In September 2013, the city issued $59,815,000 of Special Obligation Refunding and Improvement Revenue Bonds, Series 2013. These bonds will be used to fund the projects listed. Monies received from the sale of bonds was also used to pay off the remaining balance of a $10 million bank loan (Capital Improvement Revenue Note, Series 2008) that was used to fund Vizcaya and other park improvements.

2. What are bonds?

A bond is basically a loan or an IOU. Instead of obtaining a loan from a bank, a corporation or government can issue bonds. The bond itself represents a promise to pay (1) a sum of money at a designated maturity date plus (2) interest at a specified rate based on the face value of the bonds. The city’s bonds have a face value of $5,000 each and pay interest annually at rates of 3.25% to 5%. The bonds mature at various times between 2017 and 2038. The buyer of the bonds receives interest on an annual basis and then receives the face value ($5,000 for Miramar) when the bond matures. The Series 2013 bonds are tax exempt which means the buyer generally does not have to pay taxes on the interest earned on the bonds.

3. How will the bond proceeds be spent?

The city received approximately $60 million in bond proceeds. Of this amount, $39 million will be used for the capital projects and approximately $9 million was used to pay off the bank loan mentioned above. An additional $7 million is for capitalized interest; these are funds set aside for future interest payments that will be paid to the bondholders. The city will not make principal payments on the bonds for the first 3 years, but interest will be due and payable to the bondholders starting from the first day of issuance. The remaining funds, approximately $1.3 were for underwriter fees and issuance costs.

4. Why didn’t the city just borrow from a bank?

Banks have a limit to the amount that they can lend a government in any year, as well as a shorter time period to pay back the loan. Since Miramar’s anticipated projects exceeded that amount, issuing bonds was a practical way to obtain the funds required.

5. Why did the city pay off the Vizcaya loan with bond money?

The Capital Improvement Revenue Note, Series 2008 (the Vizcaya loan) had a higher interest rate than the interest rate on the bonds. It was more economical to borrow more money to pay off the higher rate debt.

6. How will the bonds be paid?

The bonds will be paid from any legally available Non-ad Valorem (nonproperty tax type) revenues, impact fees and other funds appropriated in the annual budget.

7. Will my taxes increase in order to pay for the debt service on the bonds?

No, nonproperty tax revenues, impact fees (parks and recreation), and other legally available funds will be used to pay the principal and interest due on the bonds.

8. Why didn’t the city wait until they had the money available to pay for these projects instead of issuing debt?

It would take an extended period of time for the city to accumulate sufficient funds to pay for these projects. During this interim period, our residents and businesses would not have the police headquarters, other public safety projects, or be able to enjoy the park amenities envisioned for the park improvement projects.

The city also decided to borrow the funds since interest rates are low and as time goes on, the cost of construction (labor and material) rises and waiting would exponentially increase the cost of the projects.

The city’s decision to use debt to pay for projects now is the same as the purchase of a home would be for a family. Most families do not want to wait until they have enough money to purchase a home but instead take out a mortgage to buy the home now and enjoy the benefits while paying for the asset.

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Senior Services

Show All Answers

1. Does one have to be a resident of the City in order to be a member?

No, you do not need to be a resident of the City to become a member, however some restrictions may apply. Please check with our Social Services representative for more details. 

954.889.2719

2. Why do you need my Social Security Number?

The Southcentral/Southeast Focal Point is collecting your Social Security number as part of its responsibility to conduct assessments. We do this to determine benefits or services you may be eligible for. Your Social Security Number is confidential under law and will be kept confidential.

3. Are there Transportation boundaries?

Yes, our perimeters are set from I-95 to Highway 27 and from Sheridan Street to County line Road.

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Solid Waste

Show All Answers

1. Does the City provide service for disabled residents?

Please call the City of Miramar, Public Works Department, Solid Waste Division, to request special service if you, and all other occupants of the residence are disabled. For more information please call 954-883-6832.

2. What do I do with large or heavy items for disposal?

Solid waste too big, bulky, or heavy to fit into the trash cart is considered bulk trash and should be placed out for collection on your scheduled Bulk collection day.
Bulk Yard Waste Collection page

3. What do I do with appliances when they have been replaced?

Typically, the location you buy appliance items from offers free removal. If they do not; you can place white good materials such as stoves, washers, refrigerators, and other large appliances curbside for removal on your scheduled bulk-collection day.
Bulk Yard Waste Collection page

4. Where do I put my household recyclables?

Residents should use the blue recycling cart for recyclables collection.

5. When do I place my cart out for collection?

Collection carts should be placed curbside by 7:00 a.m. on your scheduled collection day. Carts should be at least 3-5 feet away from your utilities boxes, mail- box, trees, gas or water meters, fire hydrants, cars, sprinkler heads, or any other damageable property. If you have an extenuating circumstance and need help with determining the proper placement of your collection carts, please contact Waste Pro for assistance at 954-967-4200. Do not leave the cart on the street where it may be stolen or damaged.

6. What happens if I or we move, what do I do with the cart?

The carts belong to the City of Miramar, and shall remain at the residence.

7. How often do we receive collection services?

Household trash is collected twice per week on your scheduled collection days. Recycling is picked up once per week on your schedule collection day. Bulk items are removed once per month on your scheduled bulk collection day.

8. What do we do about parking on our scheduled collection days?

Please do your best to accommodate the service vehicles by parking in a manner that provides safe access to the collection carts. If a vehicle is blocking (preventing) the safe collection of your carts, then the driver will not provide collection services at that time and you will not receive collection service.

9. My cart has been stolen, damaged or destroyed, what do I do?

The collection carts are property of the City of Miramar and must not be modified, altered, or abused. If your cart has been damaged, the following applies: If the damage is your fault, you will be required to pay for a replacement. For example, any cart that is destroyed by hot ashes or coals shall be the responsibility of the customer, and it shall be replaced at the customer’s expense. Do not leave the cart on the street where it may be stolen or damaged.

Carts are under the care of the resident. However, should the collection crew damage a cart, they are required to repair and or replace it. 

If you have a damaged cart or need additional carts email customerservice@miramarfl.gov or call (954) 602.4357 (HELP) 

10. How do I get rid of household hazardous waste (HHW) and Electronic Waste (E-Waste) such as paint, motor oil or computer monitors?

Do not place Household Hazardous Waste (HHW) or E-Waste (flammables, paint, poisons, motor oil, etc.) inside the cart.

The City of Miramar offers no-cost monthly drop-off events the first Saturday of each month at 17200 Pines Blvd. between 8am and 2pm.  

Please bring a driver’s license and proof of Miramar residency, remain in your vehicle and follow all COVID protocols. Visit  https://miramarfl.gov/hazardouswaste

Contact the City of Miramar, Customer Service Response Team (CSRT) at 954-602-4357, for proper disposal information.

11. Will I be paying more for waste pick up?

Yes. The monthly rate will increase from $18.75 per month, to $30.46 per month. This takes effectMay 1, 2022.

Why are the rates going up?

The rates have not changed for 11 years (since 2010). However, the costs for services and products like vehicles, equipment, parts, drivers, mechanics, labor, insurance, fuel and waste disposal have all increased significantly.  

Garbage, recycling, and bulk pick-up tonnage have all increased over the past several years. The new rate will help to offset the increased costs.    

12. Will Miramar still have recycling collections / should I continue to recycle?

Yes. Recycling remains the same. Blue recycle carts will be collected 1x per week on your regularly scheduled collection day.  Please ensure to Recycle Right Miramar, do not use plastic bags, and only place acceptable program items in your Blue recycle cart. 

Here are some tips to Recycle Right in Miramar 

• Here are some items you can recycle - plastic bottles, cardboard boxes, junk mail, file folders, newspapers, glass and milk containers, cereal boxes 
• When in doubt throw it out – do not recycle plastic bags, pizza boxes, styrofoam, aerosol cans, batteries, toys, tires, electronics, diapers, ceramics and anything that has food on it. 
• Remove bottle caps and place both separately in the recycle bin

Visit http://miramarfl.gov/recycle for more information.

13. Will my garbage pick up frequency change?

No- as before, garbage pick-up is twice a week on your designated collection day. Please have the carts out no later than 7 a.m., arrows on top of the lid pointing towards the street, 3 feet from any damageable property.  

14. How often will my Blue recycle cart be collected?

Recycle will be picked up once per week on your designated collection day. Please have the carts out no later than 7 a.m., arrows on top of the lid pointing towards the street, 3 feet from any damageable property.  Visit http://miramarfl.gov/recycle for more information.

15. When will I receive my new carts?

New cart delivery and old cart removal will occur in a phased/staggered approach.  Please continue to use your existing cart.  Your container will be swapped out during one of your regularly scheduled garbage or recycle collection days. 

If you have any questions, please contact us at customerservice@miramarfl.gov  or visit https://www.miramarfl.gov/wastepickup  or call our Customer Service Team at (954) 602-4357 with your name, address, and contact information. 

16. What if one trash cart is not enough?

Every residential property will be issued one 96-gallon wheeled garbage cart. You can request an additional trash cart(s), subject to an additional monthly fee(s). 

17. Should I leave my Green Trash or Blue Recycle carts out at the curb to be replaced?

New cart delivery and old cart removal will occur in a phased/staggered approach.  Please continue to use your existing cart.  Your container will be swapped out during one of your regularly scheduled garbage or recycle collection days. 

If you have any questions, please contact us at customerservice@miramarfl.gov  or visit https://www.miramarfl.gov/wastepickup  or call our Customer Service Team at (954) 602-4357 with your name, address, and contact information. 

18. Where do I place my cart on collection days?

All carts must be accessible and placed away from mailboxes, vehicles and trees for collection by 7 a.m. on the day of collection 

19. Can I place bags or other items next to my cart for collection?

No. Materials placed next to carts will not be collected.

20. Will the same method of trash and recycle collection continue?

Yes. Residents will continue to receive automated services. Collection trucks are equipped with a lifting mechanism on the side that will lift and empty the cart and will return the cart to the ground. The process takes a few seconds and can be performed without the driver leaving the truck.

For successful and efficient pickup to occur, the cart must be placed curbside, arrows pointing towards the street, within two feet of the street and at least three feet from trees, cars, mailboxes, or poles, etc.

21. What can be placed in my green garbage cart?

Trash generated in the home should be bagged and tied closed before placing in the cart. Bags keep your cart cleaner and minimize odors. Please do not place hot coals or ashes, dirt or rocks, large bulk items, medical waste (sharps, syringes or prescription medications), hazardous waste or recyclable items in the garbage cart. Do not overfill the carts. The lids should remain closed to assure proper collection, help prevent windblown litter, and help to control odor and varmints. A good practice is to periodically rinse out your cart.

22. Are there any tips on how to pack my green garbage cart?

Here are a few tips and tricks to ensure your garbage cart gets emptied:

• Bag and tie garbage before placing it in the cart.
• Do not pack/push down bags in your cart so tightly that it will not empty. 
• Trash placed alongside the carts or in non-city issued containers will not be collected. 
• The arrows located on the lid should face the street 
• The lid must be closed so nothing spills out during the collection process. 
• DO NOT place anything on top of the lid, the driver will not empty the cart. 
• All carts must be safely accessible and placed for collection by 7 a.m. on the day of collection. 
• Inaccessible or carts placed alongside damageable property will not be emptied. 

23. Who replaces damaged or stolen carts?

Carts are under the care of the resident. However, should the collection crew damage a cart, they are required to repair and or replace it. 

If you have a damaged cart or need additional carts, email customerservice@miramarfl.gov or call (954) 602.4357 (HELP) 

24. Will there be Bulk Collection Changes?

No. Unlimited bulk pick will continue to be collected once per month from 7am-7pm on your designated collection day. 

Some Bulk Zones collection routes and days will change to create a more evenly distributed and manageable collection zone(s). 

For more information, please visit miramarfl.gov/solidwaste or call (954) 602-4357 (HELP) for more information on Bulk pickup changes, collection maps and guidelines. 

25. How do I dispose of Bulk items?

Bulk pickup occurs once per month, anytime between 7 a.m. and 7 p.m. on your designated collection day.  The day of your bulk collection depends on your respective area which can be located through our Bulk collection map at: https://www.miramarfl.gov/bulk

Bulk Waste Requirements: 

• Bulk must be a result of normal household activity.
• Bulk piles should be neatly placed in a location that allows safe collection - away from cars, mailboxes, trees, and overhead wires. 
• Contractor Generated Waste will not be collected
• Hazardous Waste will not be collected
• Tree limbs and trunks, piles of leaves or other loose materia should not exceed 6 feet' in length or weigh more than 50 pounds.    
• For safety reasons, mirrors, glass, glass tabletops, windowpanes, and plate glass items must be safely placed in a rigid container and taped for safe collection. 

Do not place Bulk items out for collection more than 72 hours before your designated collection day.  Additionally, please follow your homeowners' association regulations as well. 

For more information about bulk collections rules and schedules, please click here: https://www.miramarfl.gov/bulk or call our Customer Service Line at (954) 602.4357 (HELP) .

26. How do Condo/Multi-family properties receive Bulk Collection?

Each multi-family property who utilizes a common dumpster or compactor for collection of trash, must make arrangements with Waste Pro for collection of Bulk Waste. 

27. How do I pay for my waste collection service?

Invoicing for the residential sanitation service is included with your monthly water/utility bill. 

28. Who can I contact for more information related to solid waste?

For more information, please call our Customer Service Line at (954) 602-4357 (HELP) or Waste Pro at (954) 967.4200.

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Stormwater Management

Show All Answers

1. My pond has a green film on it. What do I do?

Chances are your pond is experiencing an algae bloom. This occurs frequently in ponds that receive excess nutrients in runoff from surrounding areas. Nutrients are washed into the water body and the algae bloom occurs. These blooms can also cause strong odors to emanate from ponds and creeks.

2. Why are there all these dead fish in my pond?

Fish kills are common occurrences in the winter and during particularly hot days during the summer. The most common cause is low dissolved oxygen (DO) levels in the pond. Cold weather also causes kills of fish with little tolerance for drops in temperature (e.g. tilapia).

3. What causes poor water quality?

A number of factors may contribute to poor water quality. Some of the main culprits are runoff of fertilizers and pesticides from yards, oil and grease from cars, and sediment from construction sites. Trash, run off of hazardous materials, dumping of waste, and spills are other pollutants that degrade water quality. Natural occurrences such as algae blooms, although often triggered by pollution, may also contribute to a decline in water quality.

4. Why can’t I dump grass clippings into the storm drain or onto the roads?

Dumping of any material into the storm drain or onto the roads is a direct violation of the County National Pollutant Discharge Elimination System (NPDES) Stormwater ordinance. A Notice of Violation (NOV) may be issued and could be followed by a fine of up to $500. It is especially important to remember that many storm drains and gutters lead directly into the bay or to other County water bodies.

5. Where are storm drains?

For the most part, storm drains are located within the limits of the streets. Water typically flows across the land onto the road and gutters and into storm water inlets that are connected to the storm water drainage pipes. In the more rural areas, storm water is conveyed along roadside ditches.

6. Is trash and debris floating in the water considered pollution?

Yes, the floating debris in the water is pollution and often termed floatables. Floatables are one of the simplest pollution to control – stop litter.

7. Why is the Storm Water fee necessary?

The Storm Water Fee is a result of the Federal Clean Water Act of 1972 and amendments thereafter. The regulations require cities to make improvements to reduce the amount of pollution from storm water runoff.

These improvements include public education as well as removing pollution at the source. There are no federal or state dollars provided to implement water quality measures so the Storm Water fee has been adopted. Storm water is responsible for funding the operation, management, construction and maintenance of Storm water facilities.

This generates its revenue through user fees. The Storm water fee is a service fee and not a tax. The fees are used to maintain and upgrade drainage facilities within the City as well as funding state and federal mandates regarding storm Water facility reviews, inspections, and the erosion and sediment control program that relates to new construction.

8. My utility bill includes a charge for "storm water." What is this?

The storm water fee on your bill helps to offset costs related to maintaining drainage systems throughout the city. These systems include roadways, drainage culverts, pumping stations and canals.

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Town Center

Show All Answers

1. What is the vision for the city's Town Center site?

The Miramar Town Center was designed as a pedestrian friendly Traditional Neighborhood with a mixture of uses. Within the civic complex area, it contains City Hall, the Cultural Center ArtsPark, and the Miramar Library-Education Center, which includes a Broward County Community Library and satellite campuses for Broward College and Nova-Southeastern University. A Miramar Police Headquarters was completed in late 2016. The project also contains privately operated retail, office and residential components.

2. How do I get more detailed information about the Town Center?

If you desire any information or have any questions about the Town Center, feel free to contact the City’s Community & Economic Development Department at 954-602-3264 or by sending your message online. online.

3. Who do I contact for retail leasing?

For retail leasing, contact: 

Hector Gutierrez 

IMC Equity Group 1 

696 N.E. 125th Street 

North Miami, FL 33161 

Office: 305-527-7170 

4. Who do I contact for office leasing?

For Office Leasing in Town Center Block 4B

IMC EQUITY GROUP

696 N.E. 125th Street  

North Miami, FL 33161 

Phone: 305-527-7170

Hector Gutierrez 

info@imcequitygroup.com

5. Who can I contact about residential leasing?

For residential leasing, contact:

Residential Leasing
For Mosaic at Miramar Town Center (367 garden apartments; 120 townhomes):
www.mosaicatmiramartowncenterfl.com
11575 City Hall Promenade
Miramar, FL 33025
954-951-5193

For 17 Residential Units on Block 4A (near 24HR Fitness)
IMC Equity Group
Rigoberto Ruiz
696 N.E. 125th Street
North Miami, FL 33161
305-893-8002 (Ext. 134)
info@imcequitygroup.com

6. What is the total acreage of the Town Center?

The Town Center site consists of a total of 54 acres. Of that, about 14 acres are set aside for civic use, while the remaining 40 acres consist of the retail/business/residential core.

7. What types of residential units are available for leasing and how many are there?

Residential units currently consist of 370 garden apartments and 134 townhomes. Some of the garden apartments are located on the floors above retail/office establishments while others are located in single-use buildings.  Up to an additional 400 residential apartments units will be located on the future Block 2 development, which will bring the total residential at Town Center to 904 units.

8. What mix of commericial uses will be available?

Currently on site, there is a mix of restaurants, health and fitness oriented uses, and service retail. The City encourages business of all sizes to locate within the Town Center who wish to serve both the needs of the immediate neighborhood and the City as a whole.

9. How will neighboring residential properties be protected?

The site minimizes the impact on neighboring properties by placing the more intense uses away from established residential communities and also provides a lushly landscaped greenbelt and lake areas along its periphery. It also provides pedestrian connections to neighboring public facilities, such as the Ansin Sports Complex and New Renaissance Middle School, by way of bikepaths and walkways.

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Utilities

Show All Answers

1. How are the water rates determined?

Water rates are set to cover the cost of acquiring, treating and delivering water to your tap and are adjusted annually based on the increase in costs within the region. This way, large rate increases are avoided, and the city is able to ensure that quality water is provided to you and approximately 35,000 other customers. Rates also cover the costs of scheduled replacement of aging water & sewer lines and the addition of new treatment facilities.

2. How can I lower my water bill?

Click Here to learn more about what you can do to lower your water bill. 

3. Why does sewer service cost more than water service?

Just as water rates must cover the cost of operating and maintaining the water system, sewer charges must cover the same costs relating to the sewer system. Before we release treated waste water into the environment, we must comply with state and federal laws regarding the removal of pollutants and harmful chemicals by extensive treatment. Ongoing expansion and refurbishment of the waste water system is necessary to ensure that all state and federal mandates are met and to protect the environment.

4. Is my meter accurate?

All meters used by the City of Miramar must meet the accuracy test guidelines of the national American Water Works Association (AWWA), and have a manufacturer’s warranty. In addition, meters used for reading water usually under-register as they age. If you believe your meter is inaccurate, you may request a bench check. This test checks the water meter in a workshop rather than under field conditions. Service at no time is interrupted. When tested, if the meter is accurate under the AWWA guidelines there will be a $40.00 charge, billed to your utility account; if the meter is inaccurate or if the test is mandated by the City, then there is no charge for testing.

5. There's a leak out by the street. Who is responsible for it?

Any leak found from the meter box towards the street (the water main) falls under the responsibility of the City. The customer is responsible for any leaks (and the water lost) from the point where the meter attaches to their line and moves forward towards the house. The city is only responsible for leak repairs from the meter towards the water main. Check to see where the leak is located, and then dial customer service at 954-602-4357, or fill out a customer service form for assistance, if the leak appears to be the city’s responsibility.
Customer Service Form (PDF)

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Visual Budget

Show All Answers

1. What is Visual Budget?

Visual Budget is a financial transparency website which displays government finances over a multi-year period. The default view usually displays expenses broken down by department.

2. How do I select the data I want to see?

To focus on specific data — like a fund, department, expense type, or any combination — use the menu on the left side panel. The Broken Down By drop-down allows you to specify which breakdown you want the graphs and table rows to represent on the graph. You can analyze the expense and revenues data by fund, department, or type.

3. Can I select more than fund or departments?

Yes. Use the Data Filter on the left side panel to make specific selections within the data. The Data Filter shows you the hierarchical relationships of Funds, Departments, and Account Types. You'll notice the title of the graph you are viewing on top along with the account type selector. You can use the filter to see the data of most interest to you.

4. How do I see the actual numbers within the graph?

Hover over any area of the graph to see the actual or budgeted amounts for that period. Or just scroll down to see a table with detailed information.

5. Can I see the data in a different graph?

In the upper right hand corner, you will see options for the different graphs and tables. There are 5 graph types overall: an area graph, an area graph by percentage, a line graph, a pie graph, and a bar chart. There is also always a table view below any chart or graph. The table allows you to zoom in on the detailed financial data selected in the chart or graph above.

6. Why are there sometimes spikes in 1 year?

In reviewing multiple years of data, you may see "spikes" in the individual years; this can be due to unexpected expenses, such as a hard winter, equipment failure, a capital project, or a specific event that required additional funds. You can drill down into our Visual Budget site to learn more about what exactly those expense or revenues are categorized.

7. Can I save the data I am looking at?

Yes, there are Share and Download buttons in the upper right corner. You can share any view on a social network or by email. There are also options to download the displayed data in .csv spreadsheet and .png image formats.

8. How do I learn more about government accounting?

Use the Help menu on the top right corner to navigate to the Budget 101 primer to learn more about multi-fund accounting.

9. How do I contact my organization?

Use the Help menu on the top right corner to navigate to the Contact option to send your message to your organization.

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Water Billing

Show All Answers

1. How do I set up new water and sanitation service with the city?

You can access new service information on the

New Service Setup page.

2. How do I close my utility account?

You can access information, forms, and instructions on how to close your account on the Closing Your Account page.

3. How can I temporarily disconnect my service if the property is going to be vacant for a while?

If your property is going to be vacant for more than 60 days at a time, you can request for suspend service. The city will disconnect the water source at the meter. Once there is no consumption registered, the sanitation fee will be deducted from your minimum service charge. Once the meter registers water usage, the sanitation fee will be reinstated. There is a $50 service fee for suspending service. To request suspend service you can do it in person at the City Hall or over the phone at 954-602-HELP (4357).

4. Why don’t I have running water in my home?

If you have no running water in your home, first check your main house shut-off valve to make sure it is open to full capacity. If the valve is open and you still do not have water, check Customer Service at 954-602-HELP (4357) to verify that your account is up to date. If your account is up to date, please advise the Representative that there is no running water at your residence.

5. Why is my water discolored?

There are a number of causes for discolored water. You can read why it may be occurring and find out how to fix it on the

Discolored Water page.

6. Where do I report water leaks or main breaks?

The Customer Service Center provides 24 hour emergency service to all Miramar residents. To report leaks or interruption in water service, please call 954-602-HELP(4357) for assistance.

7. Where do I report a sewer back-up?

If your sinks, tubs, or toilets are overflowing, you may be experiencing a sewer backup in your home. The customer service center provides 24 hour emergency service and can be reached at 954-602-HELP(4357).

8. Why is my water bill higher than usual?

There are many reasons that may cause a resident’s bill to be higher than normal. Read about those reasons and how to fix it on the 

High Water Bill page.

9. I have no water pressure in my home. What should I do?

No water pressure in your home could indicate a few different things. Read how to find out what is causing it and how to fix it on our

No Water Pressure page.

10. Do you still have a question?

Please send an email to wbcustomerservice@miramarfl.gov or call customer service at 954-602-HELP (4357)

11. How can I lower my utility bill?

Please visit https://www.miramarfl.gov/243/High-Water-Bill 

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Youth & Family Outreach

Show All Answers

1. How do I apply for food stamps and Medicaid?

The Department of Children and Families (DCF) has partnered with different community agencies. The City of Miramar’s Community Services Department currently is one of DCF’s community partners. At the Youth and Family Outreach Center you are able to apply for food stamps, temporary cash, Medicaid and refugee assistance electronically with the help of our courteous staff. For more information regarding eligibility requirements and to schedule an appointment, please call 954-889-2723.

2. What are your benefits programs?

MASH (Miramar Assisting Seniors in their Homes): is a one time emergency assistance program for Miramar residents over the age of 60. This program is able to assist with up to $600, once a year, to cover an emergency or a final notice bill. Income eligibility and proof of emergency is required. For more information regarding eligibility requirements and to schedule an appointment, please call 954-889-2702.

EHEAEP (Emergency Home Energy Assistance for the Elderly): This program provides assistance for home-energy emergencies to qualified, low-income households with at least one person 60 years of age or older. Applicants must be Broward County residents. Income eligibility and emergency is required. For more information regarding eligibility requirements and to schedule an appointment, please call 954-889-2702.

3. Where can I find emergency food?

The Community Services Department is able to meet emergency food needs to Miramar residents via our own food bank. Non perishable foods are distributed to Miramar residents with crisis situations. The Miramar Food Bank is also actively accepting donations all year round.

The Farm Share Food Distribution Program provides food for income eligible persons. Farm Share food is distributed every two months. To receive food, persons must pre-register. Registration is not available on the day of food distribution. In order to qualify, individuals must provide household income verification. This is not intended as a primary food source rather it provides supplemental food.

4. I need someone to talk to, can you help me?

The Community Services Department is able to provide counseling services to City of Miramar residents through our very own Social Worker. Individual counseling and group counseling is available at the senior centers for seniors over the age of 60 and their families. Through our qualified staff and community partnerships, the Community Services Department is able to meet your counseling needs. For more information and to schedule an appointment, please call 954-889-2723.